Capture a Screenshot for Helpdesk

To capture a screenshot of what is displayed on your monitor, you must first capture the image and then paste it into a document or into the body of an email where it can be printed, saved and/or emailed.

 

Capture a Screenshot

 

v  Maximize the screen shot or window you'd like to capture using the maximisation button in the top right hand corner of your screen

 

 

v  On most keyboards, to capture the current screen, press the following two buttons at the same time Ctrl and PrintSc

 

 

v  Open a new document or email message in Outlook, MS Word, MS Photo Editor or Adobe Photoshop

 

v  Paste the screen shot into the chosen document or email message by either pressing:

 

o    Ctrl and V at the same time

 

OR

 

o    ‘Right click’ your mouse and select ‘Paste’ from the menu displayed on the screen

 

 

v  You can now print the document or email the message, containing your screenshot.  Alternatively, save the document and email it as an attachment.